Privacy Policy

1. Introduction

Siam Sage ("we", "us", "our") is committed to handling your personal data with care and transparency. This policy explains what information we collect, how we use it, and what rights you have in relation to it.

This policy applies to all personal data collected through our website at siamsage.live, through our contact form, and during the course enrolment process. It is governed by the Thailand Personal Data Protection Act B.E. 2562 (PDPA).

If you have any questions about this policy, please contact us at [email protected].

2. Personal Data We Collect

We collect the following categories of personal data:

• Contact information — name, email address, and phone number (if provided) submitted through our enquiry form
• Course-related information — the programme you are enquiring about or enrolled in
• Technical data — IP address, browser type, and pages visited, collected via analytics tools
• Cookie data — preferences stored when you interact with our cookie consent tool

We do not collect sensitive personal data such as financial account details, health information, or government identification numbers.

Data is collected when you submit a form on our website or communicate with us directly by email or phone.

Legal basis: We process your data on the basis of your consent (for enquiries and cookies) and our legitimate interest in managing course enrolments and improving our services. Enrolment-related data may also be processed on the basis of contract performance.

Retention: Enquiry data is retained for up to 24 months. Course enrolment records are retained for up to 5 years in line with standard business record-keeping. Analytics data is held for 14 months before automatic deletion.

3. How We Use Your Data

We use your personal data for the following purposes:

• Responding to enquiries you submit through our contact form
• Managing your course enrolment and communicating about session details
• Sending follow-up communications related to courses you have attended, where you have provided consent
• Improving our website and course materials using anonymised analytics data
• Complying with legal obligations where required

We do not use your personal data for automated decision-making or profiling. We do not sell or lease your data to any third party.

If you have provided consent to receive course-related updates, you may withdraw that consent at any time by contacting us at [email protected].

4. Data Protection Measures

We take reasonable technical and organisational steps to protect your personal data from unauthorised access, loss, or disclosure. These include:

• Encrypted connections (HTTPS) for all pages of our website
• Restricted access to personal data — only staff who need it to carry out their role can access it
• Regular review of our data handling practices

In the event of a data breach affecting your personal data, we will notify you and the relevant authority as required under the Thailand PDPA.

5. Cookies

Our website uses cookies to support basic functionality and, where you consent, to understand how visitors use the site. The types of cookies we use are:

• Essential cookies — required for the site to function; these cannot be declined
• Analytics cookies — used to understand traffic patterns; only active with your consent
• Preference cookies — used to remember your choices; only active with your consent

You can manage your cookie preferences at any time via our Cookie Policy page.

6. Your Rights

Under the Thailand Personal Data Protection Act, you have the following rights in relation to your personal data:

• Right to access — request a copy of the data we hold about you
• Right to rectification — ask us to correct inaccurate or incomplete data
• Right to erasure — request deletion of your data, subject to legal retention obligations
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interest
• Right to withdraw consent — where processing is based on consent, withdraw it at any time
• Right to lodge a complaint — with the Personal Data Protection Committee of Thailand

To exercise any of these rights, please write to us at [email protected]. We will respond within 30 days.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their own privacy policies before sharing any personal data with them.

8. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data through our site, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website after any changes constitutes acceptance of the updated policy. For significant changes, we will make a reasonable effort to notify regular users by email where we hold an address.